Back to Help Center

Invoices

Invoices, pro formas, credit notes, payments, and PDFs.

How do I create an invoice?
  1. 1Go to Invoices & docs in the sidebar (Invoices tab) and click New.
  2. 2Choose the type — invoice, pro forma or credit note.
  3. 3Link it to an order (lines fill in automatically) or build it by hand, then set terms, discounts or a pre-payment %.
What are the invoice statuses?

Draft — not yet sent. Sent — delivered to the customer.

Partial — part-paid. Paid — settled. Cancelled — voided.

Overdue invoices are flagged automatically based on the due date, and surface on your Dashboard.

How do I send an invoice to a customer?

Open the invoice and click Send — the customer receives a branded email with the PDF attached. You can also preview, print, or download the PDF first.

How do I track payments?

Record payments on the invoice as they arrive — the status moves to partial or paid automatically, and the dashboard shows outstanding totals.

How is the due date set?

The due date defaults to the invoice date plus your payment terms — "Net 30" or "60 days" in the terms sets the day count (30 when the terms name no days). It stays fully editable when creating the invoice, and recalculates if you change the invoice date until you set it by hand.

Can I add customs details per line?

Yes. In the invoice create or edit dialog, click the Customs button on any article row to set its HS / tariff code, country of origin, composition, and per-unit net & gross weight (kg) for that invoice only — all its size lines share them. Values prefill from the product's customs block, and enabled customs fields print in the line's sub-line on the PDF.

Can I control how weights are rounded?

Yes, and separately. Settings → Documents → Weight decimals sets one precision for lines and cartons and another for the document total — a carton line often wants gram precision while the shipment total reads better rounded, and the total is the figure a carrier quotes back. 0 to 4 decimals; leave the total blank to follow the line setting.

Can I show weight per unit as well as per line?

Yes. Net weight and Gross weight print the line total; Net weight / unit and Gross weight / unit print what one piece weighs. Both are in the document's Fields menu, and either can sit in its own column or on the sub-line under the row. The per-unit figure is derived from the line total, so the two always agree.

Where do the net and gross weights on an invoice come from?

From whatever was actually weighed. If the order has been picked, the per-unit weights the warehouse recorded when it confirmed the cartons carry straight onto the invoice, pro forma or credit note — so the paperwork matches the boxes. Nothing picked yet (a pro forma raised before production, say) falls back to the weight on the product variant, and you can always overwrite either in the Customs dialog. Tick Net weight / Gross weight in the document's Fields menu to print them.

How do deposits already paid show on the final invoice?

When you create an invoice for an order with recorded payments, a green notice under the order picker lists what's already been prepaid and prefills Prepayment received — the invoice then shows the prepayment and the balance due, so the buyer is never asked to pay twice. You can also request a prepayment on any invoice or proforma with the pre-payment % field.

Why does the product number show on some rows of the list and not others?

It always shows now. Almost nothing stores the product number — on this catalogue 25 articles have it stored and 270 do not — so the product panel works it out from what the style's article numbers have in common (A-176-1 and A-176-2 are two articles of A-176) and shows you that. The list used to read the stored column only, so it printed a number on the few rows that had one and nothing on the rest, with nothing about the style to explain the difference. Both now work it out the same way, in the same order: stored, then derived from the siblings, then the article's own number for a style of one.

Where do I edit an article number?

In the second block of the product panel, with the colourway it belongs to — under the colour you are editing, not up in the style block. An article number is the product number plus that one colourway's segment, so it changes per colourway; the product number above it is shared by all of them.

Why did changing a product number change it on the other colourways too?

Because that is what a product number is. A style has one product number and each of its articles has its own article number underneath it — so the number belongs to the style, and correcting it on one article corrects it on all of them. Before this, it moved only the article you were on, and every sibling then refused the same value as "already used" — by the article you had just changed. Their own article numbers are left exactly as they are; those are per-article and only you know whether the old segment in them is wrong.

Can I change an invoice number?

Yes. Open a draft invoice, click the pencil to edit it, and change the Invoice number field. Numbers are unique per brand, so you'll be warned if the new number is already used by another document. Auto-numbering continues from the counter for future documents.